A Day Without Service Centers

A Day Without Service Centers

Day without center services initiative 

A day without waiting .. without parking traffic .. without papers 
Security.. Fast .. Easy .. Remotely .. Over an hour 

Objectives:

  • Achieving Dubai's vision and strategy to contribute to the Emirate's complete transformation, encourage customers to digitize, access services and conduct government transactions through smart channels provided by the Internet. 
  • Whereby the service centers will stop one day, on Thursday, October 27, 2017 to receive customers who wish to perform transactions that require payment of fees or services that have a smart application or websites through counters.

Service centers will be limited to receiving customers:

Who have government transactions that do not require payment of fees, and have no smart application or websites and will continue to receive, as usual, dealers from the old and the elderly. Some services are still submitted by paper. 

Initiatives and Associated Activities:

  • Collect ideas and notes.
  • Employees are dedicating their efforts to educate customers about the importance of switching to smart channels to conduct transactions, either through smart applications or websites, through the provision of awareness guidance that helps customers to start using these channels.
  • Smart week. 

Participants: 

More than 300 governmental services provided by about 14 government and private entities in the four joint service centers of the municipality spread across the Emirate of Dubai (Hatta Center, Al Twar Center, Al Manara Center, Al Kafaf Center). Will be held on October 27th through smart channels only over the Internet, such as smart apps for each destination, and the application of Dubai Now, which includes a large number of government services, as well as sites belonging to the participants in the initiative.

All services will be available to all customers through smart and traditional channels after that date.
This initiative comes within the framework of the vital role played by the department as a provider of government and private services in their joint centers.

The participants in the day of  initiative without centers of service in the four centers:

  • Dubai Municipality
  • Roads and Transport Authority
  • Dubai Electricity and Water Authority
  • General Directorate of Residency and Foreigners Affairs
  • General Authority for Pensions and Insurance
  • Mohammed Bin Rashid Housing institution
  • Mohammed Bin Rashid Establishment for the Development of Small and Medium Enterprises
  • Ministry of Community Development
  • Dubai Courts
  • Department of Economic Development
  • Department of Finance
  • On Time
  • Islamic Emirates
  • A list of the services of Executive Opec

FAQ questions

What  is Day without center services initiative ?
A day without waiting .. without parking traffic .. without papers 
Security.. Fast .. Easy .. Remotely .. Over an hour 
Whereby the service centers will stop one day, on Thursday, October 27, 2017 to receive customers who wish to perform transactions that require payment of fees or services that have a smart application or websites through counters.

What is the date of the initiative? 
On Thursday 26-10-2017

Will the initiative be implemented again?
Yes, and expect to develop and improve according to the lessons and successes and suggestions and observations of customers and partners and higher directions. 
 

Will the initiative will be annually? 
Linked to the sponsor and smart strategic goals.

What services are participating in the centers?
(Services list attached) 

Which are the participating centers?
Al-Twar Center, Al-Manara Center, Al-Kafaf Center, Hatta Center


Are government and private sectors involved in the initiative?
Yes, government and private sectors are involved in the initiative (names of government and private sectors for each center as shown in the services schedule). 
 

What is the goal of the initiative? 
Achieve Dubai's vision and strategy to contribute to the full transformation of the Emirate and encourage all segments of government clients to digitize, access services and conduct government transactions through smart channels offered by smart applications, the Internet and websites, both desktop and mobile.
 

What are the smart channels that day?
IPads - Laptops - Smartphones Samsung and iPhone.
 

Is the initiative going on for the coming years?
Yeah it will be continued.